At vr88, your privacy is more than a legal obligation — it is a core value we are deeply committed to. This document transparently explains how we collect, use, store, and protect the personal information of every member on our platform.
Here is how vr88 ensures your personal data is always in the right hands and managed responsibly.
Vr88 only collects data that is strictly necessary for clearly defined and legitimate purposes. We do not collect information that is excessive or irrelevant to the services we provide.
All data transmitted between your browser and vr88's servers is protected with 256-bit SSL/TLS encryption — the same technology used by Maybank and CIMB to secure online banking transactions.
Vr88 will never sell, rent, or transfer your personal data to third parties for marketing purposes. Your data belongs to you – it is not a business commodity.
As a vr88 member, you have the right to access, correct, download, or delete your personal data at any time. Requests can be submitted directly to our privacy team.
Your personal data is retained only for as long as necessary for the stated purposes or as required by law. Once that period has elapsed, data will be securely deleted or anonymised.
You may opt out of receiving marketing communications from vr88 at any time through your account settings or by contacting us. Essential service communications will continue to be sent as required for operational purposes.
Note: This Privacy Policy describes how vr88 ("we", "platform", "vr88.click") collects and manages the personal data of members ("you") who use our services. By registering for or using vr88, you agree to the practices described in this document.
Vr88 is an online betting and entertainment platform operating in Malaysia. We understand that entrusting any online platform with your personal information is a significant decision, and we do not take that trust lightly.
This Privacy Policy applies to all users who interact with the vr88 platform – whether you are visiting our website for the first time, in the process of registering, or already an active member enjoying slots, live casino, blackjack, or Sports Betting on football and badminton. This Policy also covers all our communication channels, including email, Live Chat, and social media communications.
This document is written in Bahasa Melayu to ensure maximum clarity for our Malaysian users. If you have any questions about any aspect of this policy, our privacy team is here to help.
Vr88 collects various types of information depending on how you interact with our platform. The table below provides a clear overview of the data categories involved:
| Data Categories | Specific Examples | Requirements |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad number | Mandatory (KYC) |
| Contact Data | Phone number, email address, mailing address | Mandatory |
| Financial Data | E-wallet accounts (TNG, GrabPay), FPX details | Mandatory (transactions) |
| Account Data | Username, login history, gaming activity | Mandatory |
| Technical Data | IP address, browser type, operating system, device | Automatic |
| Usage Data | Pages visited, games played, session duration | Automatic |
| Communications Data | Support chat records, emails, feedback | Where applicable |
Vr88 does not request or store sensitive data such as health information, religious beliefs, or political affiliations. In the context of responsible gambling, we may record your use of responsible gaming features (such as deposit limits you set yourself) – and this is done solely to protect your interests.
Vr88 collects personal data through several transparent and legitimate methods:
You provide data directly when you:
Some data is collected automatically when you use the vr88 platform, including your IP address, browser type and version, device type (desktop, smartphone, tablet), operating system, pages visited within the platform, games played and session duration, as well as the time and date of your visits.
Vr88 uses cookies and similar tracking technologies to enhance the user experience. Further details on cookie usage are set out in Section 7 of this document.
Vr88 uses the personal data collected for the following legitimate and specific purposes:
Vr88 is committed to using your personal data only for the purposes stated above. We will not use your data for any other purpose without first obtaining your fresh consent.
Vr88 takes a highly cautious approach when it comes to sharing members' personal data. To be clear, vr88 does not sell your personal data to any third party for commercial purposes. However, there are limited situations in which we may need to share your data:
Vr88 works with a carefully selected group of third-party service providers to support platform operations, including payment processors for Touch 'n Go eWallet, GrabPay, DuitNow, and FPX; cloud computing service providers; licensed casino software providers; and data analytics companies that help us understand platform usage patterns.
All of these service providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with vr88's instructions and for the specified purposes.
Vr88 may be required to disclose your personal data to the relevant authorities where mandated by applicable law, a valid court order, or an official request from a Malaysian law enforcement agency.
Vr88 invests heavily in cybersecurity infrastructure to protect every member's personal data. The technical and organisational security measures we implement include:
While vr88 takes all reasonable measures to protect your data, no system can guarantee absolute security. We strongly encourage you to use a strong password and enable 2FA to keep your account safe.
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your settings and preferences, and help enhance your overall browsing experience.
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the vr88 platform. For guidance on managing cookies in popular browsers (Chrome, Firefox, Safari), please refer to your browser's help documentation.
Vr88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. General data retention guidelines are as follows:
| Data Categories | Retention Period | Justification |
|---|---|---|
| Active Account Data | For the duration of the active account | Service Management |
| Financial Transaction Records | 7 years after transaction | AML legal requirements |
| Support Communication Logs | 3 years | Dispute resolution |
| KYC Data | 5 years after account closure | Regulatory compliance |
| Technical Logs & IP | 90 days | Security & fraud detection |
| Marketing Data | Until you withdraw your consent | Marketing communications |
As a vr88 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights at no charge:
The vr88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from children or minors under the age of 18.
If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account at vr88 are encouraged to contact us right away.
Vr88 has a strict age verification process at registration. We also accept reports from parents or guardians regarding unauthorised use of the platform and will respond promptly to every report received.
Vr88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements, or new platform features introduced.
When we make significant changes to this policy, we will notify you through one or more of the following methods: an in-platform notification on vr88 when you log in, an email to the address registered to your account, or a prominent notice on our website's homepage.
It is your responsibility to review this policy periodically. The date of the most recent update is always displayed at the top of this document. Your continued use of the vr88 platform after any policy changes take effect will be deemed as your acceptance of those changes.
If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact the vr88 privacy team through the following channels:
We are committed to responding to all privacy-related enquiries within 2 business days. For data deletion or full data access requests, please provide a copy of your identification document for identity verification purposes.
Our Bahasa Melayu-speaking vr88 support team is ready to help you understand your privacy rights and our data protection policies. Reach out to us at any time.
Vr88 respects and upholds all these privacy rights at no additional charge.
Request a copy of all personal data we hold about you.
Correct inaccurate or outdated information in your records.
Request deletion of your personal data, subject to legal limitations.
Restrict the processing of your data in certain permitted circumstances.
Receive your data in a machine-readable format for portability.
Object to the processing of your data for direct marketing purposes.
Your personal data is protected by best-in-class security technology. Register a free account and enjoy a safe, fair, and enjoyable betting experience in Malaysia.
18+ only | Play responsibly | Your data is safe with vr88